KOJA Blog
Office Manager
We’re looking for an exceptional customer service focused office manager to lead the day-to-day at KOJA: processing daily orders, managing customer enquiries, and checking customer details with strong numerical skills.
Company: KOJA
Location: Highett, VIC - Hybrid role, M,W,F in office, Tues & Thurs WFH
Part-Time: 22.5 hours per week (Preferred 9am - 2pm)
Salary: $40 per hour plus super
Reports to: CEO & Founder - Kate Johansson
About KOJA
KOJA was founded by a Melbourne mum with a mission to make healthy, nutritious snacking fun and easy—especially for those of us who are always on the go! We're all about packing wholesome goodness into every bite, with a little extra personality to stay ahead of the game!
Our snacks offer an unparalleled taste experience, raising the standard in the market and our mission is to provide customer service that matches that experience! That’s where you come in.
We’re growing fast and need a highly skilled Office Manager to help us run the day-to-day at our Highett based office to support our customers, suppliers and sales and marketing team.
Key Responsibilities:
- Customer Service - Wholesale and Consumers via email
- Order Processing and Invoicing
- Coordinating Freight providers
- Checking bills and data entry into Xero
- General administrative support to our office of 5 staff.
- Manage stock levels and process re-orders
- Check deliveries against purchase orders for accuracy
Qualifications and Experience:
- Demonstrate a genuine passion for our customers and a commitment to delivering exceptional customer service: Minimum of 5 years relevant experience
- Accounts experience
- Strong numerical and analytical skills with the ability to maintain accuracy in Xero and perform standard calculations efficiently
- Strong proficiency in Xero, Google Sheets/Excel
- Strong organisational and time management skills.
- Excellent attention to detail and accuracy.
- Excellent communication skills, both written and verbal.
Are you the right fit for our team?
Are you the kind of person who thrives in a dynamic team environment?
When challenges arise, your first instinct is to think, “How can we resolve this and make sure it doesn’t happen again?” You take the initiative to follow up on open communication, ensuring everything stays on track with a thoughtful and professional touch. If something goes wrong, you take ownership, share how you fixed it, and propose improvements to prevent it in the future. You celebrate the contributions of others, big or small, with genuine appreciation and recognition. You’re a team player who steps up and offers support where needed, always willing to pitch in, even outside your usual responsibilities.
If this sounds like you, we’d love to have you join our team!
How to Apply:
Submit your CV and a personalised cover letter to hello@koja.com.au with the subject line Att: Office Manager Recruitment. This is a rolling recruitment, we will begin screening candidates as soon as your application is received so we encourage you to apply as soon as possible.
